IT That Creates Value
We believe the purpose of technology is to create genuine value for the people who use it. Ratchet Industries is a Darwin-based managed service provider that prioritises what actually matters to you—not what vendors want to sell you. We specialise in open source solutions because they offer transparency, flexibility, and freedom, but we’ll support whatever technology genuinely serves your needs. Our job is to help you succeed, not to push a particular platform.
Value-Driven IT Services
We measure our success by the value we create for you, not by the products we sell. Our approach is simple: understand what you actually need, then deliver solutions that work. We specialise in open source technologies, but we’re platform-agnostic when it comes to solving your problems.
- Self-hosted solutions that give you control over your data
- Linux desktop and server deployments
- NixOS for reproducible, transparent infrastructure
- Cloud services and hybrid environments
- Windows support when it’s the right tool for the job
- Honest guidance based on your actual needs
Transparency Through NixOS
We value reproducibility and transparency in computing infrastructure. NixOS embodies these principles—your entire system is defined in code that you can read, understand, and verify. No hidden configurations, no mysterious state. When we hand over a system, you know exactly what you’re getting.
- Declarative configuration: Your infrastructure documented as readable code
- Complete reproducibility: Build the same system anywhere, every time
- Atomic upgrades and rollbacks: Change with confidence, revert instantly if needed
- Full transparency: No black boxes, no vendor secrets
An Alternative Approach
Most MSPs push Windows and cloud subscriptions because that’s what generates recurring revenue—not necessarily because it’s best for you. We offer an alternative: open source solutions, self-hosted infrastructure, and honest advice. We’re not against Windows or cloud platforms—we’ll support them when they genuinely serve your needs. But we believe you deserve options and honest guidance, not a sales pitch.
- Open source expertise: Real alternatives to expensive proprietary software
- Self-hosted solutions: Keep your data under your control
- No artificial lock-in: We help you stay free to choose
- Transparent pricing: No hidden fees or unnecessary subscriptions
- Career guidance: We share our knowledge to help you grow
- Local Darwin presence: We understand Territory businesses